Return Policy
Unless otherwise noted, because of the custom nature of the transaction, and the prevalence of illegal reproduction facilities, products sold by zwallace photo on zwallacephoto.com are non-refundable.
Replacement items for damage in shipping or misidentified images will be honored within a 10 day return for replacement period, unless otherwise noted. All returns for replacement must follow the conditions below:
- All products must be returned complete.
- zwallace photo will not accept items that have been intentionally physically damaged or abused.
- All returns must be shipped freight prepaid.
- All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products in all cases.
- Please allow 2-3 weeks for all replacement orders.
- Claim for missing products must be reported within 10 days from the date item is shipped.